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Set up you ēllu App permissions
Set up you ēllu App permissions

Make the most of your ēllu App

Laura avatar
Written by Laura
Updated over 2 months ago

Learn why it's important that you give permissions to your ēllu App in this article. To make your experience with ēllu the best we recommend setting your permissions as follows:

In iOs, go to Settings > ELLU

  • LOCATION: Always ✅ You can learn more in this article.

    • Why? So that if you have the App in the background your contacts can still see your location in the Aware, Proximity, SOS functionalities. Note that if the App is completely closed on iOs, the operational system won´t allow these features to update your location.

  • CONTACTS: Enabled ✅

    • Why? To help you communicate with your contacts, we will only show those who are already on ēllu, without accessing your entire contact list.

  • PHOTOS: All photos (recommended)

    • Why? It will prevent us from asking you for access every time you send/receive a photo/video.

  • BLUETOOTH: Enabled ✅

    • Why? So if you have Band you can connect it. To enable it go to Settings > Bluetooth > On.

  • MICROPHONE: Enabled ✅

    • Why? So you can send SOS messages and audios.

  • CAMERA: Enabled (recommended)

    • Why? So you can send a photo / video or upload a story without us asking you at that precise moment.

  • NOTIFICATIONS and CRITICAL ALERTS: Allow notifications ✅

    • Why? So that we can inform you and you can preview your chats without opening the App. Also, if you have Band, so that you can receive Band alerts.

    • With critical alerts enabled you will be able to receive SOS even if your phone is in Do Not Disturb or silent mode. We will only request this permission when you accept to be a Guardian.

  • BACKGROUND APP REFRESH: Enabled ✅

    • Why? So that the App can check for new updates and new content.

  • MOBILE DATA: On ✅

On ANDROID, go to Settings > Apps and notifications > Ellu Chat > Permissions (the way to access to these permissions will will depend on your Android device):

  • CAMERA: Allow while using the App (recommended)

    • Why? So you can send a photo / video or upload a story without us asking you at that precise moment.

  • CONTACTS: Allow ✅

    • Why? To help you communicate with your contacts, we will only show those who are already on ēllu, without accessing your entire contact list.

  • FOLDERS AND FILES PERMISSIONS: Allow access ✅

    • Why? So that we don't ask you for this permission every time you share a file.

  • LOCATION: Always allowed ✅ You can learn more in this article.

    • Why? So that if you have the App in the background your contacts can still see your location in the features of Aware, Proximity, SOS.

  • MICROPHONE: Allow while using the App ✅

    • Why? So you can send SOS messages and audios.

  • GALLERY: Allow while using the App ✅

    • Why? It will prevent us from asking you for access every time you send/receive a photo/video.

  • BLUETOOTH: On ✅

    • Why? So if you have a Band you can connect it. You can activate your bluetooth from Settings > Connected Devices > Connection Preferences > Bluetooth > On.

  • NOTIFICATIONS: Allow all notifications ✅

    • Why? This way we can inform you and you see who has texted you without the need of opening the App. You can configure it in Settings > Apps and Notifications > Ellu Chat > Notifications.

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