
Help
We are here if you need help, have doubts or any issues
By Laura and 1 other2 authors11 articles
- How to contact ēlluBy email to ayuda@ellu.app and via chat within the app and our website
- I can’t sign in with my email and password, why?Find out the most common reasons why you can't access your ēllu account and how to fix them quickly.
- What operating systems does ēllu support?iOs from 17 & Android from 8.0
- Why am I not receiving push notifications?Configure notifications from your phone settings
- About location permissionUnderstand why we need you to allow location permission and which features uses it.
- Why is the app currently free?During the launch period, our app is 100% free
- DeliveryWe ship to Spain, United Kingdom and Mexico
- I don’t recognize a payment reflected in my accountOur type of charge is named: ēllu
- Warranties and ReturnsIf your ēllu Band or any accessories don’t work or you no longer want them, we explain how to return them.
- Data protectionExercise your data protection rights
- Why my location is not accurate?Tips to improve your location accuracy within your Circles in ēllu.
