
Help
We are here if you need help, have doubts or any issues
By Laura and 1 other2 authors10 articles
How to contact ēlluBy email to ayuda@ellu.app and via chat within the app and our website
I can’t sign in with my email and password, why?Find out the most common reasons why you can't access your ēllu account and how to fix them quickly.
What operating systems does ēllu support?iOs from 17 & Android from 8.0
Why am I not receiving push notifications?Configure notifications from your phone settings
About location permissionUnderstand why we need you to allow location permission and which features uses it.
Why is the app currently free?During the launch period, our app is 100% free
DeliveryWe ship to Spain, United Kingdom and USA
I don’t recognize a payment reflected in my accountOur type of charge is named: ēllu
Warranties and ReturnsIf your ēllu Band or any accessories don’t work or you no longer want them, we explain how to return them.
Data protectionExercise your data protection rights
