Although we've designed the app to be as intuitive as possible, it's perfectly normal to have questions. We're happy to help during our support hours: Monday to Thursday from 10:00 to 17:00, and Fridays from 9:00 to 14:00 (Madrid time – CET/CEST). Please note that we follow the public holiday calendar of the Community of Madrid, so local holidays may affect our availability.
You can contact us in the chat that you will find in the app or also sending an email to ayuda@ellu.app
Where can I find the chat to contact you?
Select the drop-down menu (three horizontal lines) at the top left of the screen.
In the drop-down menu, select Chat with us.
Send us a message as detailed as possible and in case you have a problem it will help us if you send us a video or screenshot to reproduce the error.
Remember that in our Help Center on our website you can also find answers to the most frequently asked questions.