How much does shipping cost?
Shipping costs €4.80 under normal circumstances for Band and any accessory purchases. However, if you redeem the free Band during our promotion for inviting five friends to ēllu, shipping will be free.
What is the general delivery time from when the customer requests the Band until it arrives at the delivery address?
Shipping times:
Peninsula (standard) - 24/48 hours.
Balearic Islands - 72 hours.
Canary Islands - 5-7 days.
Where is my package?
We will send you an email once your order is on its way with a link where you can track your package. You can also go to My Account > My Orders > Order Details > View Tracking.
Can I purchase the ēllu Band worldwide or only in Spain?
Currently, the ēllu Band is available in Spain (including the Canary Islands, Ceuta, and Melilla), as well as in the UK and the USA. When we expand our logistics services, we will be able to ship globally. However, please do not hesitate to contact us at ayuda@ellu.app so that we can learn of your interest and speed our shipping capacity.