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How can I change my password?
How can I change my password?

Go to your profile, Settings & privacy menu and choose a new password

Laura avatar
Written by Laura
Updated over 3 months ago

How to change my password if I am logged in the app

  1. Select the dropdown menu (three horizontal lines) at the top left of the screen.

  2. In the open menu, select Settings & Privacy.

  3. Click on Change Password.

  4. You will receive an authentication code by SMS that you must enter.

  5. Enter that authentication code.

  6. Enter your new password.

  7. Confirm the new password.


How to reset my password if I can't log in

If you have forgotten your password, to reset it you have to:

  1. Select Login.

  2. Click on Forgot password?

  3. Enter your phone number and select Next.

  4. You will receive a confirmation code via SMS.

  5. Enter that confirmation code.

  6. Choose your new password and confirm the new password.

  7. Log in with your email and your new password.


How to activate the fingerprint or Face ID in ēllu App

Select your profile icon at the top left of the screen.

  1. Select the dropdown menu (three horizontal lines) at the top left of the screen.

  2. Select Settings & Privacy.

  3. Click on Security.

  4. Choose if you want to activate Fingerprint or Face ID.

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